Privacy and recordings
What we collect
Your name, email, audition recordings, practice-call recordings, scenario actions, and review outcomes. Use only the fictional customer details provided; do not share real payment information or other sensitive personal details in a call.
When we record
Microphone permission alone does not submit anything. Audition recording starts when you select Record audio and is uploaded only when you submit. Practice calls record both your voice and the AI customer. A recording indicator appears during the call. Ending the call begins saving the recording.
Who can access it
You can access all your own recordings. Authorized Support Studio reviewers can listen to submitted auditions and the practice recording you nominate for each scenario, and add internal notes. Saving a practice recording does not submit it for review. Supabase stores account data and private files; LiveKit carries and records calls; OpenAI processes live audio to generate the fictional customer’s responses. Resend sends account and review notification emails.
Retention and deletion
Submissions remain in private storage until removed. You can delete finished practice attempts and their recordings from My attempts. Contact the Support Studio team to request access or deletion of other account data.
Account and review notifications
Account confirmation and review notifications are sent to your registered email address. Review emails include the decision and feedback shared with you; private reviewer notes are not included. Your dashboard also shows your decisions and feedback.